Cancellation Policy
Last Updated: 2024/06/10 21:18:00
At Mongol Tours, we strive to provide the best experience possible. We understand that plans can change, and we aim to accommodate cancellations and changes to your booking. This Cancellation Policy explains how you can cancel your booking and any fees that may apply.
1. General Cancellation Policy
If you need to cancel your booking, please notify us as soon as possible. Our general cancellation policy is as follows:
- Cancellations made more than 30 days before the scheduled tour date will receive a full refund.
- Cancellations made between 15 and 30 days before the scheduled tour date will receive a 50% refund.
- Cancellations made less than 15 days before the scheduled tour date are non-refundable.
2. Special Circumstances
We understand that certain circumstances may require special consideration. If you need to cancel due to an emergency or unforeseen event, please contact us to discuss your situation. We will do our best to accommodate your needs.
3. Changes to Bookings
If you wish to make changes to your booking, such as rescheduling to a different date, please contact us as soon as possible. Changes are subject to availability and may incur additional charges depending on the timing and nature of the change.
4. No-Shows
If you do not show up for your scheduled tour without prior notice, no refund will be issued.
5. Tour Cancellations by Us
In the unlikely event that we need to cancel a tour due to unforeseen circumstances, we will notify you as soon as possible and provide a full refund or offer an alternative date. We are not responsible for any additional costs incurred by you, such as travel expenses.